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FAQ – Frequently Asked Questions


  • Ordering

    • Can I order outside of opening hours? 
      – Yes, you can submit orders via our website 24/7. We register and confirm these during the order office's opening hours.
      (08:00 – 15:30, Monday – Friday)

    • How big are the portions? 
      – Our portions are generous, but we would always recommend ordering the actual quantity to make sure you get enough food. 

    • Can I customize a menu the way I want? 
      – Basically, our menus are sold as described. Send us a request and we'll see what we can do.

    • How early do I need to book to ensure availability? 
      – For bookings for confirmations, holidays and other special days, you should book at least one week in advance. There is nothing wrong with contacting us months in advance to reserve a special date. For smaller bookings, we recommend booking at least 3 business days in advance. 

    • Can I order on the same day we want delivery? 
      – We cannot guarantee that we have capacity for same-day orders. In some cases we can do this, but we recommend calling us if you want to order for the same day. We always recommend being out in good time. 

    • How is the food delivered? 
      – This varies from menu to menu. Feel free to ask us about a specific menu.
      Cold dishes, tapas or cured meats are delivered neatly arranged on disposable plates or melamine plates, up to you what you prefer. 
      Hot food usually comes in aluminum forms, wrapped in polystyrene to keep it warm.  

    • What do I need to consider as a host? 
      – Unless otherwise agreed, we only deliver the food. You must arrange cutlery, serving utensils, plates, glasses, etc. yourself. 

    Allergies and special dietary needs

    We can accommodate most allergies and also have vegetarian/vegan options for most dishes. Please remember to advise of any allergens or special requirements when ordering.

    Please contact us with any questions about a specific menu.


  • Return of empty containers or barrels

    We usually deliver our food on disposable plates or in disposable molds. These can be thrown away after use.

    Hot food comes in styrofoam boxes, which we would like to return. These can be placed outside the gate called "delivery".

    For food delivered on melamine plates, these must be returned within 5 working days, the following week after the party.

    We are here to receive you Monday-Friday between 08:00-15:30, or by appointment.